Delivery Information

* All items are sold as described . If you have any questions, please do not hesitate to ask.

* Postage and Packaging charges are included in the price of this listing unless clearly stated.

* Please ensure that the postal address you provide us with is correct. If you want the item posted to another address ensure this is very clearly requested. Any charge issued to us by the delivery company for an incorrect address will be passed onto you in (as a paypal invoice) in the event of an error/ misunderstanding.

* Please write a review within 7 days of receiving your item. This feedback shows us that you are happy, please recommend us to friends and family! However if you are not satisfied for whatever reason with your transaction please allow us a reasonable chance to resolve any issue that you may have. Your comments are always welcome.

* Orders are not processed for shipment on weekends and holidays. Pick up is permitted. Please contact us to arrange a suitable time.

* We aim to deliver your item to you as quickly as possible. Bird tables (except Painted Cream) are usually dispatched within 3 working days. Larger items e.g. Benches within 10 working days.  Specialist custom made items take a little longer. 

* Unless you advise us otherwise we shall inform the delivery company to leave the item in a safe place if you are out when delivery is made. Country Rustics accepts no responsibility for lost/stolen items. If you would prefer to sign for the item. Please let us know at the time of order and we shall inform the delivery company. However, if you are out at the time when delivery is made and a charge is issued to us by the delivery company this charge will be passed onto you. (The delivery company will attempt delivery twice before charging).

POSTAL SURCHARGES

* We are happy to post to Northern Ireland/Scottish Highlands/Isle of Wight/Isle of Man or any of the other islands that surround the UK, but there is an additional charge.

£15 postage surcharge to postcodes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 TO PH41, PH49 to PH50 All of Northern Ireland.

A minimum £30 postage surcharge (please contact us prior to purchase for an exact price) All of Republic of Ireland, The Isle of Man, The Channel Islands, HS, IV41 to IV49, IV51, IV55, IV56, KA27 to KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE